FAQ

Q: What are the benefits of air conditioning?
People feel more comfortable in a room when the temperature is just right, meaning it is neither too cold nor too hot. With an air conditioner, you’ll be able to easily control the temperature of your home throughout the year. They usually have extra features like dehumidifying as well. That feature can be really helpful for people with asthma or other breathing problems.

Q: What are some types of air conditioners available?
You can click on the links below to find out more about our quality systems.

Q: Why is maintenance important?
It is very important to regularly maintain your air conditioning unit because it will make sure that it works when you require it and that it continues to work all year round.

Q: How often should I replace my systems filters?
We recommend that you replace your filter every 12 months which is the average lifespan of a filter.

Q: How do I know when to replace my system cartridges?
As part of the On Time Local Air Conditioning service, we can offer to send out a reminder roughly a month before via post. We’ll also give you a quick courtesy call every year to verbally remind you.

Q: What happens if I relocate?
In that case, you can contact us and we’ll give you an advice on the best way to disconnect your current air conditioning system and schedule a time for one of our technicians to come in and reinstall your air conditioner, including a new fittings and pipings at no extra cost.

Q: My air conditioning unit was purchased from another company; will you service it?
Yes, we will. We stock parts and cartridges for all major brands and are happy to help you.

Q: What if I’ve found a cheaper deal somewhere else. Will you price match?
Usually, when you find a cheap deal, it’s usually too good to be true. They usually come with hidden costs that become apparent when you commit to the service and these systems can come with low-quality components that can cost you more in the long run.

We are proud to offer a fully upfront and transparent pricing and also giving you the lowest possible price. We will try our best to beat any price that is being offered by others on exactly the same product.

Our friendly staff is ready to assist you. You can call us at 1300 859 549 or you can use an online contact form for a reply within 1 business hour.